Friday, September 21, 2012
I have just come back from renewing my driver's license. In general, the state of IL is incompetent, but the Secretary of State's office was a wonderful experience. The last time I was there it was a madhouse, with long lines and snarly people.
This time I went in and immediately I was waited on by a man at a computer. He gave me a number and said to go to aisle 5 and there was my number at the top in lights and the nice lady was waiting for me. She asked me if I lived at the same address which I answered yes and then had me look in the little box. In the box, she asked which side the flashing lights were, which fortuneately I answered correctly (right, left. Both). Then she told me to read line 5, the last time the guy just told me to read a line. Once again, with just a little squinting I did. She then asked me seven questions like did I have a license from any other states (no) and was my license on hold due to a criminal case (no). Then sent me to the cashier.
There was 1 person in front of me, but she had only Visa which they did not take, so he sent her to a ATM machine. I used a check (since being cheap I didn't want to pay the surcharge) and of course, my pen was not working, so the guy gave me apen to use that did work. I wrote the check and he sent me the camera guy.
I had to wait a minute or two and then he took my picture (after having me sign an electronic form). Fortuneately I did not break the camera.
All told it was about 10-15 minutes and very pleasant, if only the IL IRS people were like these people.